Last updated: October 2026

INTI International University & Colleges (“INTI”, “we”, “us” or “our”) wants you to be familiar with how we collect, use, disclose and protect your personal data. This Privacy Policy explains our practices for personal data that we collect through our websites, mobile applications, social media pages and emails, and when you deal with us in person (together, our “Services”).

INTI is made up of INTI Universal Holdings Sdn. Bhd. and its related companies, which own or operate INTI International University, INTI International College Subang, INTI International College Penang, INTI College Sabah and the INTI Education Counselling Centres.

This Privacy Policy is our notice to you under the Personal Data Protection Act 2010 (“PDPA”). It does not apply to INTI staff or job applicants, whose personal data is covered by separate notices.

By giving us your personal data, applying to or enrolling with us, or using our Services, you agree that we may collect, use and disclose your personal data as described in this Privacy Policy.

YOUR PERSONAL DATA

“Personal data” is information that identifies you as an individual or relates to an identifiable individual, such as:

  • Name
  • Postal address
  • Email address
  • Telephone number
  • Educational records, such as qualifications, results, attendance and assessments
  • Work history
  • Emergency contact details, and details of your parents, guardians and sponsors
  • Demographic data, such as gender, date of birth, nationality and race
  • National and student ID numbers, such as your NRIC or passport number
  • Membership in professional or industry associations
  • Credit and debit card numbers
  • Bank account details
  • Photographs, video recordings and CCTV footage
  • Social media account ID
  • Visa, student pass and other immigration details (for international students)
  • Information about how you use our websites and apps, such as your IP address and cookie data

We may also collect sensitive personal data, such as information about your physical or mental health, religious beliefs, any alleged offences and biometric data (for example, fingerprints or facial images used to verify your identity). We will only do so with your explicit consent or where the law allows.

How We Collect Your Personal Data

We and our service providers collect personal data in a variety of ways, including:

Through the Services

  • We collect personal data through the Services, for example, when you visit one of our websites, make an enquiry, apply for admission or study with us.

Offline

  • We collect personal data from you offline, such as when you complete an application for admission, fill out a form at an education or career fair, apply for a student ID card, participate in a promotion, contact our call centre or visit our campuses.

From Other Sources

  • We receive your personal data from other sources, for example:
    • our related companies, partner universities, education agents and service providers; your parents, guardians and sponsors;
    • government agencies, such as Education Malaysia Global Services and the Immigration Department of Malaysia;
    • private and publicly available databases;
    • referees and recommendation writers; and
    • other educational institutions.
  • If you connect your social media account to your account with us, we will receive certain personal data from your social media account, such as your name, email address and photo.

We need to collect certain personal data to provide the Services to you and to consider and maintain an educational relationship with you. When we ask for personal data, we will tell you which information is required; the rest is optional. If you do not provide the required information, we may not be able to provide the Services, consider you for admission or maintain your status as an enrolled student. If you give us personal data about other people, such as your parents or emergency contacts, you confirm that you have their permission to do so and to allow us to use it in accordance with this Privacy Policy.

How We Use Your Personal Data

We and our service providers use personal data for the following purposes:

  • To provide the Services to you, including enrolment, teaching, assessments, examinations, results, graduation and access to your student accounts.
  • To respond to your enquiries, requests and complaints, and to assess your application for admission.
  • To provide student support, such as counselling, health and disability support, accommodation, careers services, internships and industrial training.
  • To complete your transactions, manage your fees, scholarships, sponsorships and loans, and recover any unpaid fees.
  • To send administrative information to you, such as changes to our terms, conditions and policies.
  • To send you marketing communications about our programmes, events, scholarships and news, and those of our related companies and partner universities.
  • To take photographs and videos at our events and activities, and to use them in our publications, websites, social media and marketing materials.
  • To analyse how our Services are used so that we can improve them and personalise the content and offers we show you.
  • To create anonymised or aggregated data that no longer identifies you, which we may use and disclose for any purpose.
  • To comply with legal and regulatory requirements, including those of the Ministry of Higher Education, the Malaysian Qualifications Agency, Education Malaysia Global Services and the Immigration Department of Malaysia, and for audits and accreditation.
  • To keep our campuses, systems and Services safe and secure, including through CCTV, and to prevent and detect fraud, crime and misconduct.
  • To enforce our terms and conditions, and to protect our rights, property and safety and those of others.
  • To manage and develop our business, including planning, research and improving our programmes and services.
  • To keep in touch with you after you graduate, including for alumni events, surveys and career services.
  • For any other purpose that is directly related to the above, or that you agree to or the law allows.

Automated Tools and Artificial Intelligence

We use technology, including artificial intelligence (AI), to help us with some tasks. For example, we use it to:

  • check applications against our entry requirements;
  • check assignments for plagiarism and AI-generated content;
  • supervise online examinations;
  • identify students who may need academic support;
  • send fee reminders and place holds on accounts with overdue fees; and
  • answer enquiries through chatbots and personalise our marketing.

These tools help us work consistently and efficiently. They may affect, for example, how your application is reviewed, whether your work or examination is flagged for review, or which information and offers you receive. Our staff make the final decisions on admission, academic misconduct, progression and discipline. You may ask us to explain or review a decision by contacting our Data Protection Officer.

Who We Share Your Personal Data With

We may share your personal data, within or outside Malaysia, with:

  • our related companies;
  • our partner universities and awarding bodies;
  • government and regulatory bodies, such as the Ministry of Higher Education, the Malaysian Qualifications Agency, Education Malaysia Global Services, the Immigration Department of Malaysia, the National Higher Education Fund Corporation (PTPTN), the police and the courts;
  • accreditation, professional and examination bodies;
  • your parents, guardians, sponsors and emergency contacts, including information about your enrolment, attendance, results, conduct, fees and welfare;
  • employers and organisations that offer internships, industrial training or placements;
  • our service providers, such as providers of website hosting, information technology, cloud storage, data analysis, payment processing, customer service, email delivery, marketing, security and auditing services;
  • education agents, if you apply through one;
  • our professional advisers, auditors and insurers;
  • debt collection agents and credit reporting agencies, if you have unpaid fees;
  • any buyer, investor or successor if we restructure, merge or sell all or part of our business;
  • the public, for example in graduation booklets and award lists; and
  • any other party with your consent, or where the law requires or allows.

We will only share your personal data with other organisations for their own marketing if you agree.

Please note that any information you post on message boards, classroom discussion forums, chat, profile pages, blogs or our social media pages may become public and may be available to other users and the general public.

COOKIES AND SIMILAR TECHNOLOGIES

Our websites and apps use cookies, pixel tags and similar technologies. These help our Services work properly and securely, remember your preferences, show us how our Services are used, and allow us and our advertising partners to show you advertisements that may interest you, including on other websites and social media.

We use third-party tools for these purposes, such as Google Analytics and advertising tools provided by Google, Meta (Facebook and Instagram), LinkedIn and TikTok. These companies may collect information about your online activities over time and across different websites.

You can block or delete cookies through your browser settings, and you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. If you block cookies, some parts of our Services may not work properly. We do not currently respond to browser do-not-track signals.

If information collected through these technologies identifies you, or if we combine it with your personal data, we will treat it as personal data under this Privacy Policy.

SECURITY

We use reasonable organisational, technical and administrative measures to protect your personal data, and we require our service providers to do the same. However, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately using the details in the “Contact Us” section below.

If there is a data breach, we will notify the Personal Data Protection Commissioner as required by law, and we will also notify you if the breach is likely to cause you significant harm.

We may monitor and access INTI-provided email accounts, devices, networks and systems, including their content, for security, maintenance, legal compliance and investigations.

YOUR CHOICES AND RIGHTS

Marketing

You may opt out of receiving marketing communications from us at any time by following the instructions in each message or by contacting us at enquiry@marketing.newinti.edu.my.

We will act on your request within a reasonable time. Please note that even if you opt out, we may still send you important administrative messages, such as those about your application, studies and fees.

Photographs and Videos

If you do not want to be photographed or filmed at our events, please tell the photographer or event organiser at the time, or let us know in writing. We will respect your request for future use, but we may not be able to exclude you from photographs of crowds or large groups, or withdraw materials published before we received your request.

Your Rights

Subject to the PDPA, you may:

  • ask whether we hold your personal data and request a copy of it;
  • ask us to correct personal data that is inaccurate, incomplete, misleading or out of date;
  • withdraw your consent to our use of your personal data;
  • ask us to stop using your personal data in a way that is causing, or is likely to cause, substantial and unwarranted damage or distress to you or someone else;
  • ask us to stop using your personal data for direct marketing;
  • ask us to send your personal data directly to another organisation, where this is technically feasible; and
  • make a complaint to the Personal Data Protection Commissioner.

To make a request, please contact our Data Protection Officer in writing. We may need to verify your identity before we act on your request. We will respond to access and correction requests within 21 days, or tell you within that time if we need up to 14 more days. We may charge a fee for access requests as allowed by law (currently up to RM10, or up to RM30 if the request covers sensitive personal data).

We may refuse a request where the law allows, for example if we cannot verify your identity or if providing the data would reveal personal data about someone else. If we refuse, we will tell you why.

If you withdraw your consent or limit how we use your personal data, we may not be able to continue providing some or all of the Services to you, including your studies with us. We may also continue to use your personal data without your consent where the law allows, for example to perform our contract with you or to meet our legal obligations.

Please note that we may need to keep certain information for record-keeping purposes, to meet legal requirements or to complete any transactions that you began before making your request.

HOW LONG WE KEEP YOUR PERSONAL DATA

We keep personal data for as long as we need it for the purposes for which it was collected, or as required or allowed by law.

The criteria we use to decide how long to keep personal data include:

  • The length of time we have an ongoing relationship with you and provide the Services to you (for example, for as long as you are our student);
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); and
  • Whether keeping the data is advisable in light of our legal position (for example, limitation periods, legal claims or regulatory investigations).

We keep records of your results and awards permanently so that we can verify your qualifications and issue transcripts. When we no longer need personal data, we will securely delete, destroy or anonymise it.

THIRD-PARTY WEBSITES AND SERVICES

This Privacy Policy does not apply to, and we are not responsible for, the privacy practices of third parties, such as our partner universities and awarding bodies, websites that our Services link to, social media platforms, app developers and device manufacturers. These third parties handle personal data under their own privacy policies. A link on our Services does not mean that we endorse the linked website or service.

CHILDREN UNDER 18

If you are under 18, your parent or guardian must read this Privacy Policy and give consent on your behalf before you give us your personal data. We may contact your parent or guardian about your studies, fees, welfare and safety.

TRANSFERS OUTSIDE MALAYSIA

Your personal data may be stored and processed in countries outside Malaysia, for example by our partner universities in the United Kingdom, the United States, Australia and France, and by our service providers that store data overseas. These countries may have data protection rules that are different from those in Malaysia. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those countries may be entitled to access your personal data.

We transfer personal data outside Malaysia only where the PDPA allows, for example with your consent, where the transfer is needed for your studies or our contract with you, or where we have taken reasonable steps to ensure that your personal data will be protected. By applying for or enrolling in a programme with an overseas partner university, or by using Services that rely on overseas service providers, you agree to these transfers.

THIRD-PARTY PAYMENT SERVICES

We use third-party payment services to process payments made through the Services. The payment details you enter will be collected by the payment service provider and will be subject to its privacy policy, rather than this Privacy Policy. We are not responsible for the payment service provider’s collection, use and disclosure of your personal data.

UPDATES TO THIS PRIVACY POLICY

The “Last updated” date at the top of this Privacy Policy shows when it was last revised. Any changes will take effect when we post the revised Privacy Policy on our website, and we will take reasonable steps to tell you about significant changes. Your use of the Services after these changes means that you accept the revised Privacy Policy.

CONTACT US

INTI Universal Holdings Sdn. Bhd., No. 3, SS15/8, 47500 Subang Jaya, Selangor, Malaysia, and its related companies are responsible for the collection, use and disclosure of your personal data under this Privacy Policy.

If you have any questions, requests or complaints about this Privacy Policy or your personal data, please contact us at enquiry@newinti.edu.my, or write to us at the postal address above. Because email communications are not always secure, please do not send sensitive information in your emails to us.

LANGUAGE AND GOVERNING LAW

This Privacy Policy is governed by the laws of Malaysia, and any dispute arising from it is subject to the exclusive jurisdiction of the courts of Malaysia. To the extent permitted by law, we are not liable for any indirect or consequential loss arising from this Privacy Policy. Nothing in this Privacy Policy limits your rights under the PDPA.